Cvc99 Privacy Policy — Your information is safe with us

Introduction & Commitment

Cvc99 is a trusted online gaming platform in Bangladesh. We believe every member's personal data is invaluable, and protecting it is both our ethical and legal responsibility. cvc99's privacy policy is built in accordance with international standards and data protection laws.

This privacy policy will tell you — what types of data cvc99 collects, where and how that data is used, who it may be shared with, and what rights you have over your data. By using the cvc99 website or app, you agree to this privacy policy.

We never sell your data or share it with advertisers. The core goal of cvc99's privacy policy is to earn members' trust and maintain a transparent relationship. Every piece of your data is kept private and secure.

What Data We Collect

Cvc99 collects various types of data to deliver and improve its services. Each collection purpose is specific, and no data is collected beyond what is necessary. The types and sources of data are detailed below.

• We collect information you provide directly when completing the registration form.
• Copies of documents uploaded for identity verification are stored securely.
• Some usage data is collected automatically through cookies and similar technologies.
• Information you share during customer service interactions may be recorded.

How Your Information Is Used

Cvc99 uses collected data only for specific, defined purposes. Every use has a legal or contractual basis. We never use data unnecessarily or without authorisation.

• Account management: Your information is used for registration, login, password reset, and account security.
• Transaction Processing: Financial information is required to securely process deposits and withdrawals.
• Customer service: Your information is used to resolve issues and respond to inquiries.
• Responsible Gaming: Gameplay patterns are analysed to help detect and prevent problem gambling.
• Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Legal obligations: Data is used to report to regulatory authorities in compliance with AML and KYC requirements.
• Service Improvement: Anonymized data is used to analyze platform performance and develop new features.
• Promotional Communications: If you give your consent, we will send you messages about bonuses and offers.

Data Sharing & Disclosure

Cvc99 may share your data with third parties only in limited and specific circumstances. In each case, only the minimum necessary data is shared.

• Payment Providers: Mobile Banking, Nagad, Rocket, and crypto gateways — only the data necessary to process transactions.
• Identity Verification Services: With regulator-approved verification agencies for the KYC process.
• Legal authorities: Information may be disclosed in response to a valid court order or government directive.
• Technology Partners: Software providers required to operate the platform — for operational purposes only.

Cookie Policy

Cvc99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve platform functionality.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your language preference and theme settings.
• Analytical Cookies: Anonymous data is collected to identify which pages are most used and where issues occur.

Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may limit some platform features.

Data Retention Period

Cvc99 does not retain your data longer than necessary. Each data type has a defined retention period based on legal requirements and business needs.

• Account data — for the duration of the account and up to 5 years after closure.
• Transaction records — minimum 7 years, in accordance with financial regulatory requirements.
• Identity verification documents — up to 5 years after account closure.
• Game and betting history — up to 3 years.
• Customer service communications — up to 2 years.
• Marketing consent — until you opt out.

Children's Privacy

Cvc99 strictly prohibits registration by anyone under 18. We never knowingly collect data from minors. If we discover that a minor's data has been collected accidentally, it will be deleted immediately and the associated account will be closed.

Your Rights

Every cvc99 member has several important rights over their own data. We respect these rights and aim to respond to any request within 30 days.

To exercise these rights, please contact our support team. After verifying your identity, we will respond within a maximum of 30 days.

Security Measures

Cvc99 applies industry-leading technical and administrative security measures to protect your data. Our security framework is regularly updated and reviewed.

• Across All Data Transmissions 256-bit SSL/TLS encryption is used.
• Sensitive Data on Server AES-256 encryption- is stored.
• Two-Factor Authentication (2FA) Available to all members.
• Server access is strictly controlled and limited to authorized personnel only.
• For Detecting Suspicious Activity 24/7 Real-Time Monitoring System remains active.
• Regular third-party security audits and penetration testing are conducted.
• Data backups are stored in encrypted form on geographically separate servers.

Policy Changes

Cvc99 may update this privacy policy from time to time. We will notify you through appropriate channels depending on the nature and significance of the changes.

• For significant changes, advance notice will be sent to your registered email or via SMS.
• The update date will be clearly shown at the top of the page.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• Archives of previous versions are available upon request through support.

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact cvc99's data protection team. We take every request seriously.

If you are not satisfied with how your complaint has been resolved, you may escalate it to the relevant data protection authority. However, we hope that contacting us directly will be enough to resolve the issue.